Congratulations to Parrish, Mercy Gilbert, and St. Joe’s Home Health Services on being the first three organizations in the United States to implement the Touch Card program. How lucky to be caregiver at such an organization – and even to… Continue reading

Churchill understood the power of language. What words will we use “to awaken persistence when the souls around us are ready to surrender? What is our ability to motivate when people around us believe their lives are nothing but a… Continue reading

These are the kinds of questions that focus attention (and therefore energy) on the nature of loving care. As staff hear each other discussing these things, they discover something remarkable – the organization is focusing on caregiving. Every time a… Continue reading

The Four Relationships central to Radical Loving Care: Between caregivers and patients, caregivers and each other, caregivers and leaders, and caregivers with themselves, are all grounded in communication that signals respect between the parties. We all have the ability to… Continue reading

That year I heard words like significance, passion and persistence. These were among the words that our then new CEO, Erie Chapman, spoke to the leadership team at Baptist Hospital. The vision being offered was of a place where bringing… Continue reading

As an experiment today, I would like to invite readers to offer comments on whatever issue they find of interest in caregiving.  Continue reading

We have been blessed with human life and the ability to choose who we will live our lives. The goal of science is to serve us, not to overpower us. And our goal is simply (and complexly) this: to serve,… Continue reading

Loving cultures are contagious. Baptist Hospital partner Lois Powers exemplifies the energy of this contagion. When I complimented her on her great work as a cashier, she said to me, “I’m not a cashier, I’m a caregiver!” Lois was no… Continue reading

The angry surgeon needs to learn methods of keeping his or her cognitive thinking in tact. The leader prone to volatility needs to learn the source of this explosiveness in order to head it off early. And the rest of… Continue reading

I know very few people who accomplish life change by themselves. One of two things needs to happen. Either they need long-term help from a counselor, or they need to experience a traumatic event like Larry King went through. New… Continue reading